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*First Name: *Last Name: *Choose One: Faculty Staff Student Phone: *E-mail:
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*Course ID: (e.g., JSLA-390-1, MBF-505-1) Enter ALL for login related issues.
*Course Name: Enter ALL for login related issues.
*Area/Type of Problem: Select one Username & Password Error 404: File not found Error 401: Access denied Download/Upload Discussion Board Assignment Tool Tests or Quizzes Digital Drop Box Virtual Classroom/Chat Other
*Please describe the problem you are experiencing
Where did you experience this problem? Select one Home Computer Lab Campus Office Work Other
If you were at a Computer Lab or selected Other, please specify where?
What Operating System were you using? Select one Windows 7 Windows Vista Windows XP Older Windows Windows Mobile Macintosh OS X 10.6 (Snow Leopard) Macintosh OS X 10.5 (Leopard) Macintosh OS X 10.4 (Tiger) Macintosh OS X 10.3 (Panther) Older Mac iPhone OS Palm OS Linux
What type of Internet connection were you using? Select one Campus Network Cable DSL Modem Not Sure
Who is your Internet Service Provider? Select one PhilaU AOL Comcast Other Cable Company Other Phone Company
What Internet Browser do you use? Select one Internet Explorer 8 Internet Explorer 7 Internet Explorer 6 or lower Apple Safari 3 Apple Safari 2 or lower Mozilla Firefox 3 Mozilla Firefox 2 Mozilla Firefox 1.5 or lower Opera AOL Browser Not Sure
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